Italian Speaking Customer Service Representative for Aviation Department - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer service to Italian-speaking clients in the aviation sector through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to flight bookings, schedules, and aviation services.
• Handle customer complaints and feedback professionally, ensuring timely resolutions to enhance client satisfaction.
• Collaborate with internal teams to effectively address complex customer issues and provide accurate information.
• Maintain an up-to-date understanding of aviation policies, procedures, and promotions.
• Document all customer interactions and maintain organized records for compliance and service improvement.
• Foster positive relationships with customers to support loyalty and repeat business.

Requirements

• Strong customer service background.
• Fluency in Italian.
• Interest in the aviation industry.
• Excellent communication skills.
• Ability to handle complaints and feedback professionally.
• Team collaboration skills.
• Organizational skills for maintaining records.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with the aviation sector.
• Supportive team culture.