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Italian Speaking Customer Service Representative for Automotive Department - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is seeking an enthusiastic Italian Speaking Customer Service Representative for our Automotive Department. In this essential role, you will provide outstanding support to our Italian-speaking customers, assisting them with inquiries and addressing issues related to our automotive services.

In Short

  • Provide exceptional customer service in Italian through various channels such as phone, email, and chat regarding automotive inquiries
  • Assist customers with booking automotive services, providing product information, and troubleshooting issues
  • Accurately document customer interactions and requests in our CRM system
  • Collaborate with internal teams to ensure timely resolution of customer concerns
  • Educate clients on the automotive services and products available
  • Gather customer feedback to enhance our service offerings continuously
  • Stay updated on the latest automotive trends and company offerings

Requirements

  • Fluency in Italian
  • Strong communication skills
  • Experience in customer service
  • Ability to work collaboratively
  • Familiarity with CRM systems
  • Knowledge of automotive services is a plus

Benefits

  • Competitive salary
  • Opportunities for career growth
  • Supportive team environment
  • Training and development programs
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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