Italian Speaking Customer Service Representative for Automotive Department - Remote

Overview

Mercier Consultancy is seeking an enthusiastic Italian Speaking Customer Service Representative for our Automotive Department. In this essential role, you will provide outstanding support to our Italian-speaking customers, assisting them with inquiries and addressing issues related to our automotive services.

In Short

• Provide exceptional customer service in Italian through various channels such as phone, email, and chat regarding automotive inquiries
• Assist customers with booking automotive services, providing product information, and troubleshooting issues
• Accurately document customer interactions and requests in our CRM system
• Collaborate with internal teams to ensure timely resolution of customer concerns
• Educate clients on the automotive services and products available
• Gather customer feedback to enhance our service offerings continuously
• Stay updated on the latest automotive trends and company offerings

Requirements

• Fluency in Italian
• Strong communication skills
• Experience in customer service
• Ability to work collaboratively
• Familiarity with CRM systems
• Knowledge of automotive services is a plus

Benefits

• Competitive salary
• Opportunities for career growth
• Supportive team environment
• Training and development programs