Italian Speaking Customer Service Representative - Automotive - Remote

Overview

Patrique Mercier Recruitment is a leading agency specializing in connecting candidates with diverse job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for an Automotive Department, based in Greece. This exciting position is perfect for individuals who have a passion for the automotive industry and excel in customer service. In this role, you will assist Italian-speaking customers with inquiries related to automotive products and services, troubleshooting issues, and ensuring that customers have a seamless experience. Your effective communication skills in Italian will be crucial in maintaining strong relationships with our clients. If you are enthusiastic about cars and eager to provide top-notch customer support in the automotive sector, we want to hear from you!

In Short

• Deliver exceptional customer service through phone, email, and chat communications in Italian.
• Assist customers with inquiries related to automotive products, services, and troubleshooting.
• Manage customer complaints professionally and provide effective solutions.
• Educate customers on products, services, and usage guidelines to enhance their experience.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about automotive trends and product knowledge to effectively assist customers.

Requirements

• Fluency in Italian is required.
• Strong communication skills.
• Passion for the automotive industry.
• Experience in customer service is a plus.
• Ability to troubleshoot and resolve customer issues.
• Familiarity with CRM systems.
• Team player with a positive attitude.

Benefits

• Opportunity to work in a dynamic environment.
• Gain experience in the automotive sector.
• Work with a supportive team.
• Flexible working hours.
• Potential for career growth.