Italian Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a prominent recruitment agency dedicated to connecting talented candidates with exciting job opportunities across Greece. We are thrilled to announce an opening for an Italian Speaking Customer Service representative in the Online Streaming Service Department. This role is perfect for those who are passionate about entertainment and customer engagement. As a part of our dynamic team, you will assist Italian-speaking customers with inquiries related to their streaming subscriptions, content availability, and technical support, ensuring they have a positive and seamless viewing experience. If you are ready to bring your customer service skills to the next level in a thriving industry, we encourage you to apply!

In Short

• Provide exceptional customer service via phone, email, and chat to Italian-speaking clients.
• Assist customers with inquiries about subscriptions, account management, and streaming content.
• Resolve technical issues and complaints while maintaining a high level of professionalism.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to improve service quality and enhance customer satisfaction.
• Stay updated on industry trends, streaming content, and service updates to better assist customers.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to troubleshoot technical issues.
• Familiarity with online streaming services is a plus.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Flexible working hours.
• Supportive team environment.
• Training and development opportunities.