Italian Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a leading recruitment agency dedicated to linking candidates with outstanding job opportunities across Greece. We are currently searching for an Italian Speaking Customer Service representative for the E-commerce Department of a well-established company. This role is perfect for individuals passionate about e-commerce and providing top-notch customer support. In this position, you will be responsible for assisting Italian-speaking customers with their inquiries related to orders, products, and returns. Your effective communication and problem-solving skills will be critical in ensuring a smooth shopping experience for our clients. If you are ready to take on a challenging yet rewarding role in the dynamic world of e-commerce, we want to hear from you!

In Short

• Deliver outstanding customer service through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to product details, order status, and return processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate information about promotions, policies, and procedures.
• Document customer interactions and feedback accurately in the system.
• Collaborate with other departments to enhance service delivery and customer satisfaction.
• Stay informed about new products and trends in the e-commerce landscape.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or e-commerce is a plus.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic e-commerce environment.
• Professional development opportunities.
• Flexible working hours.