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German Speaking Customer Service Representative for Automotive Department - Remote

Posted 15 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is looking for a proficient German Speaking Customer Service Representative to join our Automotive Department. In this vital position, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and concerns related to our automotive services. Your fluency in German will be essential for enhancing customer experiences and ensuring their satisfaction.

In Short

  • Respond to customer inquiries in German via phone, email, and chat regarding automotive services
  • Assist clients with service bookings, product information, and troubleshooting issues
  • Accurately document customer interactions and service requests in our CRM system
  • Collaborate with service and technical teams to ensure prompt resolution of inquiries
  • Educate customers about available automotive products and services
  • Gather feedback from clients to help enhance service quality
  • Participate in training to stay informed about the latest automotive developments

Requirements

  • Fluency in German
  • Experience in customer service
  • Strong communication skills
  • Ability to work in a team
  • Familiarity with CRM systems
  • Problem-solving skills
  • Knowledge of automotive services is a plus

Benefits

  • Competitive salary
  • Opportunities for professional development
  • Supportive work environment
  • Health benefits
  • Flexible working hours
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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