German Speaking Customer Service Representative for Automotive Department - Remote

Overview

Mercier Consultancy is looking for a proficient German Speaking Customer Service Representative to join our Automotive Department. In this vital position, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and concerns related to our automotive services. Your fluency in German will be essential for enhancing customer experiences and ensuring their satisfaction.

In Short

• Respond to customer inquiries in German via phone, email, and chat regarding automotive services
• Assist clients with service bookings, product information, and troubleshooting issues
• Accurately document customer interactions and service requests in our CRM system
• Collaborate with service and technical teams to ensure prompt resolution of inquiries
• Educate customers about available automotive products and services
• Gather feedback from clients to help enhance service quality
• Participate in training to stay informed about the latest automotive developments

Requirements

• Fluency in German
• Experience in customer service
• Strong communication skills
• Ability to work in a team
• Familiarity with CRM systems
• Problem-solving skills
• Knowledge of automotive services is a plus

Benefits

• Competitive salary
• Opportunities for professional development
• Supportive work environment
• Health benefits
• Flexible working hours