German Speaking Customer Service Representative - Automotive - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to German-speaking clients, addressing inquiries related to automotive products and services.
• Assist customers with order processing, status updates, and product information.
• Handle customer complaints and resolve issues, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex queries efficiently.
• Maintain an up-to-date knowledge of the automotive industry, including product specifications and market trends.
• Document all customer interactions and maintain accurate records to support quality assurance.
• Support promotional activities and provide feedback on customer insights to enhance service offerings.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the automotive sector.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Opportunities for professional development and training.
• Supportive and dynamic work environment.