Danish Speaking Customer Service Representative for Aviation Department - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to Danish-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to aviation services, bookings, and general travel questions.
• Address and resolve customer complaints and issues in a professional manner, ensuring high levels of satisfaction.
• Collaborate with internal teams to provide accurate information and timely solutions.
• Maintain up-to-date knowledge of company policies, aviation regulations, and services.
• Document all customer interactions and feedback to contribute to service improvement initiatives.
• Foster positive customer relationships to encourage loyalty and repeat business.

Requirements

• Fluency in Danish and English.
• Strong communication skills.
• Experience in customer service, preferably in the aviation industry.
• Ability to handle complaints and resolve issues effectively.
• Knowledge of aviation services and regulations is a plus.
• Proficient in using customer service software and tools.
• Strong problem-solving skills.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Comprehensive training programs.
• Supportive work environment.
• Health and wellness benefits.