Finnish Speaking Customer Service Representative for Aviation Department - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Finnish Speaking Customer Service Representative for the Aviation Department. This role will allow you to engage with clients in the aviation sector while providing outstanding support and service, contributing to an exceptional travel experience.

In Short

• Provide high-quality customer service to Finnish-speaking clients in the aviation department through various channels, including phone, email, and chat.
• Assist customers with booking inquiries, flight information, and general aviation-related questions.
• Handle and resolve customer complaints with professionalism, ensuring a positive customer experience.
• Collaborate with internal teams to address and resolve complex issues related to travel logistics.
• Maintain detailed knowledge of airline services, policies, and industry regulations.
• Document all customer interactions accurately for compliance and quality assurance purposes.
• Continuously seek improvements in service delivery and customer satisfaction.

Requirements

• Fluency in Finnish is required.
• Experience in customer service, preferably in the aviation sector.
• Strong communication skills, both verbal and written.
• Ability to handle complaints and resolve issues effectively.
• Knowledge of airline services and travel logistics is a plus.
• Proficient in using customer service software and tools.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team.
• Professional development and training opportunities.
• Flexible working hours.
• Engagement with a diverse clientele in the aviation industry.