German Speaking Customer Service Representative - Aviation Department - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to present a unique opportunity for a German Speaking Customer Service Representative within the Aviation Department of a prominent company. This role is designed for individuals who are enthusiastic about the aviation industry and dedicated to providing outstanding service to German-speaking clients.

In Short

• Provide high-quality customer service to German-speaking clients via phone, email, and chat.
• Assist customers with flight bookings, modifications, cancellations, and travel-related information.
• Resolve customer complaints and issues swiftly.
• Document all customer interactions accurately in the CRM system.
• Stay informed about aviation regulations and flight schedules.
• Collaborate with internal teams to address customer concerns.
• Promote a positive image of the company during interactions.

Requirements

• Fluency in German and English.
• Strong communication skills.
• Experience in customer service, preferably in aviation.
• Ability to work in a fast-paced environment.
• Proficiency in CRM systems.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Dynamic work environment.
• Training and development programs.