Spanish Speaking Customer Service Representative for Online Travel Department - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing all travel-related inquiries.
• Assist customers with travel bookings, itinerary changes, and general questions about travel destinations and services.
• Guide customers through the booking process, ensuring they have the necessary information to make informed decisions.
• Handle customer complaints and feedback in a professional manner to enhance overall customer satisfaction.
• Collaborate with internal teams to resolve complex inquiries and provide timely solutions to customer issues.
• Stay informed about current travel trends, promotions, and company offerings to provide up-to-date information to clients.
• Accurately document customer interactions and maintain detailed service records for future reference.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service, preferably in the travel industry.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with travel booking systems is a plus.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Gain experience in the travel industry.
• Flexible working hours.
• Potential for career advancement.