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Spanish Speaking Customer Service Representative for Online Travel - Remote

Posted 2 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is on the lookout for a Spanish Speaking Customer Service Representative to join our Online Travel Department. In this exciting role, you will be instrumental in providing top-notch customer support to our Spanish-speaking travelers, ensuring they have a seamless experience while booking and managing their travel plans.

In Short

  • Provide exceptional customer support in Spanish via phone, email, and chat for travel-related inquiries
  • Assist customers with booking flights, hotels, and travel packages
  • Resolve customer issues and concerns promptly while ensuring customer satisfaction
  • Keep detailed records of customer interactions in our CRM system
  • Collaborate with travel agents and service teams to address complex customer needs
  • Gather feedback from clients to improve our travel services
  • Stay informed about current travel trends, policies, and offerings

Requirements

  • Fluency in Spanish
  • Experience in customer service, preferably in the travel industry
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Proficiency in using CRM systems
  • Problem-solving skills
  • Knowledge of travel trends and policies

Benefits

  • Competitive salary
  • Opportunities for career growth
  • Dynamic work environment
  • Employee discounts on travel
  • Comprehensive training programs
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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