Finnish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who are passionate about customer service and are eager to assist Finnish-speaking clients with their transportation needs.

In Short

• Provide exceptional customer support to Finnish-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, fares, and service policies.
• Effectively resolve customer issues and complaints, ensuring a high-quality experience.
• Accurately document customer interactions and maintain detailed records of inquiries.
• Work collaboratively with internal teams and service providers to meet customer needs efficiently.
• Keep customers informed about available services, travel regulations, and promotions.
• Gather customer feedback and insights to help improve service quality and efficiency.

Requirements

• Fluency in Finnish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with transportation services is a plus.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Supportive work environment.
• Training and development programs.