Swedish Speaking Travel Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Assist Swedish-speaking clients with their travel-related inquiries and bookings through multiple communication channels, including phone, email, and chat.
• Help clients with modifications to their travel plans, such as flight changes, hotel bookings, and itinerary adjustments.
• Work closely with travel partners, including airlines and hotels, to resolve any client issues and ensure satisfaction.
• Provide accurate and up-to-date information on travel policies, destinations, and service offerings.
• Maintain detailed and organized records of client interactions in the CRM for effective service enhancement.
• Exhibit a high standard of professionalism and excellent customer care in all dealings.
• Stay current with trends in the travel industry to better assist clients and provide informed advice.

Requirements

• Fluency in Swedish and English.
• Previous experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of travel industry practices is a plus.
• Proficient in using CRM systems and other relevant software.
• Strong problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a dynamic and engaging environment.
• Chance to assist clients from diverse backgrounds.
• Professional development and training opportunities.
• Flexible working hours.
• Competitive salary and benefits package.