Swedish Speaking Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver high-quality support to Swedish-speaking customers via phone, email, and live chat.
• Assist clients with travel bookings, changes to itineraries, and inquiries about services.
• Resolve customer issues quickly to ensure satisfaction and loyalty.
• Help clients effectively navigate our online booking platform and respond to technical questions.
• Document customer interactions and feedback to enhance service quality.
• Collaborate with internal teams to escalate advanced issues for resolution.
• Stay informed about travel trends and company services to offer accurate advice to clients.

Requirements

• Fluency in Swedish.
• Strong communication skills.
• Experience in customer service, preferably in the travel industry.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems.
• Problem-solving skills.

Benefits

• Opportunity to work in a dynamic travel environment.
• Supportive team culture.
• Training and development opportunities.
• Flexible working hours.