Swedish Speaking Streaming Platform Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is on the lookout for a Swedish Speaking Streaming Platform Support Representative to join our fast-growing team. This role is pivotal in providing premium support to our Swedish-speaking customers, ensuring they have an outstanding experience on our streaming platform. If you have a knack for technology and a passion for customer service, we would love to meet you!

In Short

• Assist Swedish-speaking users via email, live chat, and phone with their inquiries related to the streaming platform.
• Troubleshoot and effectively resolve technical issues concerning account settings, streaming performance, and content accessibility.
• Advise users on platform features and best practices to enhance their streaming experience.
• Accurately document customer interactions and resolutions within the CRM system.
• Work closely with other departments to provide feedback from users and suggest potential improvements to the service.
• Keep informed about the latest updates to the platform and emerging trends in the streaming industry.
• Engage in follow-up procedures with users to ensure complete satisfaction and resolve any outstanding concerns.

Requirements

• Fluent in Swedish, both written and spoken.
• Strong communication skills and customer-oriented attitude.
• Technical aptitude and ability to troubleshoot issues.
• Experience in customer support or a related field is a plus.
• Familiarity with CRM systems is advantageous.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Training and development opportunities.
• Work with a diverse and talented team.
• Flexible working hours.
• Employee discounts on streaming services.
• Access to company events and activities.