Italian Speaking Streaming Platform Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to recruit an Italian Speaking Streaming Platform Support Representative. In this role, you will provide essential support to users of our streaming platform, helping them navigate and enjoy their viewing experience. If you are enthusiastic about entertainment technology and thrive in a customer service environment, we want you on our team!

In Short

• Deliver exceptional support to Italian-speaking users via email, live chat, and telephone.
• Troubleshoot and resolve technical issues related to account management, streaming quality, and content accessibility.
• Provide guidance on platform features to enhance user experience.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to relay user feedback.
• Stay updated on current streaming trends and troubleshooting methods.
• Follow up with users post-resolution to ensure satisfaction.

Requirements

• Fluency in Italian (both spoken and written).
• Experience in customer service, preferably in a technical support role.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with streaming platforms is a plus.

Benefits

• Opportunity to work in the entertainment technology sector.
• Collaborative and dynamic work environment.
• Training and development opportunities.
• Flexible working hours.