Italian Speaking Customer Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer support to Italian-speaking users via phone, email, and live chat.
• Assist customers with account management, playlist creation, and troubleshooting technical issues.
• Efficiently resolve user complaints and inquiries to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to enhance user experience and provide feedback on issues.
• Stay updated on platform features, music trends, and industry developments to provide knowledgeable assistance.

Requirements

• Fluency in Italian and English.
• Experience in customer service roles.
• Strong communication and interpersonal skills.
• Passion for music and knowledge of music streaming services.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Access to music streaming services.
• Collaborative team culture.
• Career development opportunities.