Italian Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for Online Content Creators. This role is perfect for those who are passionate about the digital content industry and enjoy assisting creators in managing their online presence effectively.

In Short

• Provide excellent customer support to Italian-speaking content creators through phone, email, and chat regarding their online platforms and services.
• Assist customers with inquiries related to account management, content publishing, and platform features.
• Resolve customer issues and complaints proactively to ensure a positive experience for creators.
• Document customer interactions accurately and follow up on any outstanding issues or requests.
• Collaborate with technical teams to address complex inquiries and enhance service quality.
• Educate creators about platform tools, best practices, and new features to optimize their content reach.
• Gather feedback from users to support ongoing improvements in services and tools provided.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer support or related field.
• Ability to work independently and as part of a team.
• Familiarity with online content platforms is a plus.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and creative environment.
• Professional development opportunities.
• Flexible working hours.