Italian Speaking Customer Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide top-notch customer support to Italian-speaking clients in the luxury goods sector via phone, email, and chat.
• Respond promptly to customer inquiries regarding product information, order status, and return policies, ensuring a high level of professionalism.
• Foster strong relationships with customers by delivering personalized service and enhancing their overall luxury shopping experience.
• Document and track all customer interactions in the CRM system to facilitate service improvements and accurate reporting.
• Work collaboratively with team members to identify recurring issues and contribute to service enhancement efforts based on customer feedback.
• Stay informed about luxury brands, products, and market trends to assist customers effectively.
• Proactively identify opportunities to upsell or recommend luxury products to customers based on their interests and preferences.

Requirements

• Fluency in Italian and English.
• Experience in customer service, preferably in the luxury goods sector.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Passion for luxury brands and products.

Benefits

• Flexible remote work environment.
• Opportunity to work with elite clientele.
• Professional development opportunities.
• Competitive salary and benefits package.