Italian Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is devoted to matching talented individuals with promising career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for the Transportation Services Department. This role is an excellent fit for individuals who are passionate about customer service and wish to assist Italian-speaking clients in navigating their transportation needs.

In Short

• Provide exemplary customer support to Italian-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries about bookings, schedules, service details, and policies.
• Effectively resolve any customer complaints and issues to ensure a positive experience.
• Maintain accurate records of customer interactions and ensure timely follow-up on open cases.
• Collaborate with transportation and logistics teams to address client needs and improve service delivery.
• Keep customers informed about service updates, travel regulations, and safety protocols.
• Gather and analyze customer feedback to enhance service quality and client satisfaction.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity for career growth.
• Work from home options.
• Supportive team environment.