Italian Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for Italian Speaking Customer Support Representatives in our Online iGaming Department. This role is perfect for individuals who are enthusiastic about online gaming and are committed to providing top-tier customer service to Italian-speaking clients.

In Short

• Offer outstanding customer support to Italian-speaking users through phone, email, and live chat channels.
• Assist customers with inquiries regarding account issues, game rules, deposits, withdrawals, and promotional offers.
• Efficiently resolve customer complaints to ensure a positive gaming experience.
• Accurately document customer interactions and issues for reference and quality control.
• Collaborate with technical teams to troubleshoot and resolve customer-related problems promptly.
• Stay informed about gaming regulations, platform updates, and company policies to provide accurate support.
• Collect customer feedback to help improve service quality and enhance the customer experience.

Requirements

• Fluency in Italian, both written and spoken.
• Strong communication skills.
• Experience in customer service, preferably in the iGaming industry.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with gaming regulations and customer support tools.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunity to work in a dynamic and growing industry.
• Training and development opportunities.
• Work from home options.