Nordic Speaking Customer Support Representative - Remote

Overview

An exciting opportunity for a Nordic Speaking Customer Support Representative for the Online Marketplace Platform Department, assisting Nordic-speaking customers with inquiries and ensuring exceptional customer service.

In Short

• Provide outstanding customer support to Nordic-speaking clients via phone, email, and online chat.
• Assist customers with inquiries regarding product listings, account management, and platform functionalities.
• Effectively resolve customer complaints and issues to enhance the overall user experience.
• Accurately document customer interactions in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to provide insights and feedback from customers to improve the platform.
• Stay informed about platform updates, features, and best practices to offer knowledgeable support.

Requirements

• Fluency in Nordic languages.
• Excellent communication skills.
• Experience in customer service.
• Familiarity with e-commerce platforms.
• Ability to work collaboratively in a team.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a dynamic environment.
• Gain experience in the e-commerce industry.
• Collaborate with a diverse team.
• Potential for career growth.
• Flexible working hours.