Dutch Speaking Customer Support Representative for Mobile Banking Services - Remote

Overview

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Customer Support Representative for our Mobile Banking Services Department. In this dynamic role, you will be responsible for delivering exceptional support to Dutch-speaking customers regarding their mobile banking inquiries. Your expertise in customer service and knowledge of banking services will be vital in helping customers navigate their needs effectively. If you are passionate about customer service and the mobile banking industry, we encourage you to apply!

In Short

• Provide top-notch customer support to Dutch-speaking clients via phone, email, and chat regarding mobile banking services.
• Assist customers with account management, app functionality, and transaction inquiries.
• Troubleshoot issues and resolve customer complaints promptly to enhance satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and support improvements.
• Stay updated on banking trends and mobile app functionalities to provide accurate information to customers.

Requirements

• Fluency in Dutch and English.
• Experience in customer service, preferably in banking or financial services.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Passion for customer satisfaction and service excellence.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive and dynamic work environment.
• Work with a diverse and inclusive team.