Nordic Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a new opportunity for a Nordic Speaking Customer Support Representative in our Online iGaming Department. If you are passionate about customer service and have a background in online gaming, we would love to have you join our team!

In Short

• Provide exceptional support to Nordic-speaking customers through various channels, including phone, email, and live chat, ensuring a seamless gaming experience.
• Assist customers with inquiries related to account creation, game rules, promotions, and transactional issues.
• Efficiently resolve customer complaints and questions to foster long-term client satisfaction.
• Document all customer interactions accurately for future reference and service improvement.
• Collaborate with technical teams to troubleshoot and resolve customer issues effectively.
• Stay informed about gaming regulations, company policies, and new product launches.
• Gather customer feedback to contribute to continuous improvement in service quality.

Requirements

• Fluency in Nordic languages.
• Experience in customer service, preferably in the iGaming industry.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Remote work options.