Nordic Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is excited to invite applications for the position of Nordic Speaking Customer Support Representative in our Transportation Services Department! In this role, you will serve as the key contact for our Nordic-speaking clients, providing exceptional support and guidance regarding their transportation needs. Your linguistic skills will allow you to effectively communicate and assist customers in their preferred language.

In Short

• Respond to customer inquiries in Nordic languages via email, phone, and chat
• Assist clients with questions related to transportation services
• Document customer interactions and resolutions accurately in the CRM system
• Collaborate with internal teams to address and resolve client issues
• Provide information on services, routes, and schedules
• Gather feedback from clients to help improve service delivery
• Engage in ongoing training to enhance product knowledge and service strategies

Requirements

• Fluency in Nordic languages
• Strong communication skills
• Ability to work in a fast-paced environment
• Experience in customer service
• Familiarity with CRM systems
• Team collaboration skills
• Willingness to learn and improve

Benefits

• Supportive team environment
• Opportunities for professional growth
• Flexible working hours
• Work from home options
• Competitive salary package