French Speaking Streaming Platform Support Representative - Remote

Overview

This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment.

In Short

• Provide high-quality support to French-speaking users via email, live chat, and phone.
• Troubleshoot and resolve technical issues concerning account management and streaming quality.
• Offer guidance on the platform’s features.
• Document all customer interactions in the CRM system.
• Team up with other departments to relay user feedback.
• Stay informed on platform updates and trends.
• Conduct follow-up communications with users.

Requirements

• Fluency in French.
• Experience in customer service or support roles.
• Strong communication skills.
• Technical aptitude for troubleshooting.
• Ability to work collaboratively in a team.

Benefits

• Opportunity to work in a dynamic environment.
• Gain experience in the streaming industry.
• Professional development opportunities.