Swedish Speaking E-commerce Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is proud to announce a vacancy for a Swedish Speaking E-Commerce Support Specialist. This exciting position is ideal for individuals who are enthusiastic about e-commerce and fluent in Swedish. In this role, you will be key in providing outstanding support to our Swedish-speaking customers, ensuring that their online shopping experience is smooth and enjoyable.

In Short

• Deliver exceptional customer support to Swedish-speaking clients through email, chat, and phone communications.
• Assist customers with inquiries related to product details, order status, returns, and payment methods.
• Effectively address and resolve customer complaints and issues with professionalism.
• Manage customer orders accurately and efficiently throughout the entire process.
• Stay updated on current product offerings, promotions, and company policies.
• Collaborate with other departments to enhance the overall customer service experience.
• Maintain detailed records of customer interactions in the CRM system for accurate follow-up.

Requirements

• Fluent in Swedish, both written and spoken.
• Strong communication skills.
• Experience in customer service or e-commerce.
• Ability to work in a fast-paced environment.
• Proficient in using CRM systems.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Dynamic work environment.
• Supportive team culture.