German Speaking E-commerce Support Specialist - Remote

Overview

Patrique Mercier Recruitment ES is pleased to announce the availability of a position for a German Speaking E-commerce Support Specialist. This role provides the unique opportunity to work remotely from anywhere in Greece, enabling you to join our accomplished team while enjoying the flexibility of working from home.

In Short

• Provide comprehensive e-commerce support to German-speaking clients through email, chat, and phone communication.
• Effectively troubleshoot and resolve customer issues related to online orders, payments, and product queries.
• Assist customers in navigating the e-commerce platform to ensure a seamless shopping experience.
• Maintain accurate records of customer interactions and feedback to facilitate service improvements.
• Collaborate with other team members to optimize processes and enhance overall service delivery.
• Engage in continuous training to remain knowledgeable about product offerings and industry trends.

Requirements

• Fluency in German, both written and spoken.
• Strong communication skills.
• Experience in customer service or e-commerce support is preferred.
• Ability to troubleshoot and resolve issues effectively.
• Proficient in using e-commerce platforms.
• Commitment to customer satisfaction.

Benefits

• Work from home flexibility.
• Opportunity to join a dedicated team.
• Continuous training and development.
• Enhance your skills in the e-commerce sector.