German Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to present an opportunity for a German Speaking Support Specialist at our Online Travel Agency. In this essential role, you will be the first point of contact for our German-speaking clients, ensuring they receive outstanding service and assistance with their travel inquiries and bookings. Your responsibilities will include addressing customer questions regarding travel options, resolving any issues, and guiding clients through our online booking platform. If you are passionate about travel and dedicated to providing excellent customer service, we encourage you to apply and join our talented team!

In Short

• Deliver exceptional support to German-speaking clients via phone, email, and chat.
• Assist customers with questions about travel bookings, itineraries, and travel-related services.
• Effectively resolve client issues to ensure high levels of satisfaction.
• Guide clients through our online booking platform and provide technical assistance as necessary.
• Maintain accurate records of customer interactions and feedback for ongoing improvement.
• Collaborate with internal teams to escalate and resolve complex issues as required.
• Stay informed about travel industry trends and company offerings to provide relevant information to clients.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the travel industry.
• Familiarity with online booking systems.
• Problem-solving skills and ability to handle difficult situations.
• Attention to detail and ability to maintain accurate records.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• Supportive and friendly team environment.
• Flexible working hours.
• Employee discounts on travel bookings.