German Speaking IT Support Specialist - Remote

Overview

An exciting opportunity for a German Speaking IT Support Specialist to provide exceptional technical support and customer assistance in a fully remote setting from anywhere in Greece.

In Short

• Deliver high-quality technical support to German-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Ensure a positive customer experience by providing outstanding service and support.
• Document all support interactions and resolutions in the ticketing system accurately.
• Assist clients with software installations, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical issues.
• Educate clients on product features and provide guidance on best practices.

Requirements

• Fluency in German and English.
• Experience in IT support or a related field.
• Strong troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Familiarity with ticketing systems.
• Technical knowledge of hardware and software.

Benefits

• Fully remote work opportunity.
• Dynamic and supportive team environment.
• Opportunities for professional growth and development.
• Flexible working hours.