German Speaking IT Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver high-quality technical support solutions to German-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues effectively and efficiently.
• Ensure a positive client experience by providing excellent customer service.
• Document all support interactions and solutions accurately within the ticketing system.
• Assist clients with software installations, configurations, and updates.
• Work collaboratively with other team members to escalate and resolve complex issues when necessary.
• Provide training and resources to clients to help them maximize their use of technology.

Requirements

• Fluency in German and English.
• Experience in IT support or a related field.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Benefits

• Flexible remote work environment.
• Opportunity to work with a dynamic team.
• Professional development opportunities.