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German Speaking IT Support Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
Greece
IT Support
Technical Support
Customer Service
Troubleshooting
German Language

Overview

An opportunity for a German Speaking IT Support Specialist to provide exceptional technical support to clients remotely from Greece.

In Short

  • Provide high-quality technical support to German-speaking clients via phone, email, and live chat.
  • Diagnose and resolve hardware and software issues promptly and efficiently.
  • Ensure customer satisfaction through effective problem resolution and service delivery.
  • Accurately document support requests and resolutions in the ticketing system.
  • Assist clients with software installations, configurations, and updates.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Educate clients on product features and best practices to enhance user experience.

Requirements

  • Fluency in German and English.
  • Experience in IT support or a related field.
  • Strong troubleshooting skills.
  • Excellent communication and customer service skills.
  • Ability to work independently in a remote environment.

Benefits

  • Flexible work environment.
  • Opportunity to work with leading companies.
  • Professional development opportunities.
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Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is a recruitment agency dedicated to connecting talented individuals with leading organizations across various sectors. They specialize in providing exceptional job opportunities, such as the role of Danish Speaking Customer Service Representative for a prominent domestic appliances company. The agency emphasizes flexibility, allowing candidates to work remotely, and is committed to fostering professional growth and development through comprehensive training and support. With a focus on high-quality customer service, Patrique Mercier Recruitment PT aims to enhance the customer experience in the domestic appliances industry.

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