German Speaking Electronics Support Specialist - Remote

Overview

Patrique Mercier Recruitment is thrilled to announce an opening for a German Speaking Electronics Support Specialist – Remote in Greece. Our agency is dedicated to bridging the gap between exceptional talent and leading organizations. In this role, you will offer outstanding technical support to our German-speaking customers, helping them resolve issues related to their electronic products. Your expertise in troubleshooting and passion for customer service will play a crucial role in enhancing client satisfaction. If you are looking to contribute to a dynamic team while working remotely, we invite you to apply!

In Short

• Provide exceptional technical support to German-speaking customers for a variety of electronic devices.
• Troubleshoot and resolve hardware and software issues efficiently and effectively.
• Communicate clearly and empathetically with customers to address their inquiries and concerns.
• Document all customer interactions and resolutions in our ticketing system accurately.
• Assist customers with product installation, configuration, and general use guidance.
• Collaborate with internal teams to convey customer feedback and suggest improvements.
• Create comprehensive documentation and resources to enhance user experience.

Requirements

• Fluency in German and English.
• Experience in technical support or customer service.
• Strong troubleshooting skills.
• Ability to communicate effectively with customers.
• Familiarity with electronic devices.
• Proficient in using ticketing systems.
• Team player with a proactive attitude.

Benefits

• Work remotely from Greece.
• Join a dynamic and supportive team.
• Opportunities for professional development.
• Flexible working hours.
• Competitive salary.