German-speaking Support Specialist - Remote

Overview

Mercier Consultancy is looking for a German-speaking Support Specialist to join our team, offering the convenience of remote work from Greece. In this role, you will be responsible for providing high-quality support to our German-speaking customers, assisting them with their inquiries, and ensuring that their experience with our services is extraordinary. You will play a key role in enhancing customer satisfaction and building strong relationships with our clients. If you are enthusiastic about helping others and want to work in a supportive, dynamic environment, we encourage you to apply!

In Short

• Provide comprehensive support to German-speaking clients via phone, email, and live chat.
• Efficiently manage customer inquiries, ensuring timely and accurate resolutions.
• Troubleshoot issues and coordinate solutions with internal teams when necessary.
• Maintain detailed records of customer interactions and feedback for continuous improvement.
• Stay informed about product updates and industry trends to provide relevant information to clients.
• Engage in proactive communication with clients to enhance their experience and satisfaction.
• Participate in regular training sessions to sharpen your skills and knowledge.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer support or a similar role is preferred.
• Ability to work independently and manage time effectively.
• Problem-solving skills and attention to detail.
• Familiarity with customer support software is a plus.

Benefits

• Work remotely from Greece.
• Dynamic and supportive work environment.
• Opportunities for professional development and training.
• Competitive salary.
• Flexible working hours.