German Speaking Support Specialist - Remote

Overview

An exciting opportunity for a German Speaking Support Specialist to join our Online Travel Agency team, providing exceptional support and assistance to German-speaking clients.

In Short

• Provide outstanding support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and travel services.
• Effectively resolve client issues, ensuring high levels of satisfaction.
• Guide clients through our online booking platform and assist with any technical questions.
• Document and track customer interactions and feedback for continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about travel industry trends and company offerings to provide accurate and relevant information to clients.

Requirements

• Fluency in German, both written and spoken.
• Strong dedication to customer service and satisfaction.
• Excellent communication skills.
• Ability to work effectively in a team environment.
• Experience in the travel industry is a plus.
• Proficiency in using online booking systems.
• Strong problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team.
• Professional development opportunities.
• Flexible working hours.
• Employee discounts on travel bookings.