Spanish Speaking Tier 1 Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to seek a Spanish Speaking Tier 1 Support Agent to join our dynamic team. This position is perfect for individuals who excel in customer service and are eager to assist our Spanish-speaking clients. As a Tier 1 Support Agent, you will provide the first line of support, addressing inquiries and resolving issues efficiently.

In Short

• Handle incoming customer inquiries from Spanish-speaking clients via phone, email, and chat with professionalism and care.
• Troubleshoot basic technical problems and offer effective solutions or escalate as necessary.
• Deliver accurate information about our products, services, and policies in a friendly manner.
• Log all customer interactions and resolutions in the support management system promptly.
• Assist customers in understanding product features and share tips to enrich their overall experience.
• Collaborate with team members to continuously enhance service delivery and client satisfaction.
• Stay updated on company offerings, industry developments, and service updates to provide informed support.

Requirements

• Fluency in Spanish and proficiency in English.
• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service or support roles.
• Ability to work in a team-oriented environment.
• Familiarity with support management systems is a plus.

Benefits

• Opportunity to work in a dynamic and supportive team.
• Professional development and training opportunities.
• Competitive salary and benefits package.