Italian Speaking Tier 1 Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.

In Short

• Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
• Provide clear and concise information regarding products, services, and policies.
• Document all interactions and resolutions accurately in the support management system.
• Educate customers on product features and offer tips to enhance their experience.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay informed about company products, updates, and industry trends to provide effective support.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service is preferred.
• Familiarity with support management systems is a plus.
• Team player with a positive attitude.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Flexible working hours.