Danish Speaking Customer Support Agent - Remote

Overview

Join our team at Mercier Consultancy Bulgaria as a Danish Speaking Customer Support Agent in the Home Appliances Department! In this vital role, you will assist customers by providing detailed product information, solving issues, and ensuring a satisfying service experience. Your proficiency in Danish will allow you to communicate effectively with clients, guiding them through queries related to our home appliance offerings. This is an excellent opportunity to leverage your language skills and customer service experience in a dynamic environment. We are looking for motivated individuals who are passionate about helping others to enhance our customer service team.

In Short

• Respond to customer inquiries via phone, email, and chat in Danish regarding home appliances.
• Provide accurate information about products, services, and warranty details.
• Identify customer issues and provide effective solutions in a timely manner.
• Document interactions and maintain customer records for quality assurance.
• Collaborate with technical support and logistics teams to resolve customer needs.
• Stay updated with product knowledge, features, and promotions.
• Gather customer feedback to support service improvements and product enhancements.

Requirements

• Fluency in Danish is essential.
• Experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with home appliances is a plus.
• Willingness to learn and adapt.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity for career advancement.
• Supportive work environment.
• Training and development programs.
• Flexible working hours.