Dutch Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is excited to announce an opening for a Dutch Speaking Customer Support Agent in our Subscription-Based Services Department. In this essential role, you will provide exceptional support to our subscribers, assisting them with account management, service inquiries, and troubleshooting issues related to our subscription services. Your fluency in Dutch will be crucial in delivering high-quality customer service and ensuring that our clients have a positive experience with our offerings. If you are passionate about customer support and ready to help others navigate their subscription services, we invite you to join our team!

In Short

• Address customer inquiries via phone, email, and chat in Dutch related to subscription services.
• Assist users with account setup, subscription management, and billing questions.
• Troubleshoot and resolve service-related issues efficiently.
• Document customer interactions accurately for quality assurance and improvement.
• Collaborate with other teams to resolve complex customer issues and enhance service delivery.
• Stay informed about product offerings, updates, and features to provide accurate assistance.
• Collect and analyze customer feedback to support service enhancements and improvements.

Requirements

• Fluency in Dutch is essential.
• Strong communication skills.
• Experience in customer support is preferred.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with subscription-based services is a plus.

Benefits

• Competitive salary.
• Opportunity for professional growth.
• Supportive team environment.
• Flexible working hours.