Dutch Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is searching for a Dutch Speaking Customer Support Agent to join our Home Entertainment Systems Department. In this exciting position, you will be the go-to expert for our customers, assisting them with inquiries and technical support related to their home entertainment products. Your command of the Dutch language will be key in facilitating clear and effective communication, ensuring our customers have the best possible experience with their devices. If you are passionate about home entertainment technology and enjoy helping others navigate their tech challenges, this role is a perfect fit for you!

In Short

• Provide customer support via phone, email, and chat in Dutch regarding home entertainment systems.
• Assist customers with setup, troubleshooting, and use of their home entertainment products.
• Offer detailed information on product features, specifications, and compatibility issues.
• Document customer interactions and feedback to identify areas for improvement.
• Coordinate with technical teams to resolve complex customer issues efficiently.
• Stay informed on the latest trends and updates in home entertainment technology.
• Engage with customers proactively to ensure their satisfaction and retention.

Requirements

• Fluent in Dutch, both written and spoken.
• Strong communication skills and a customer-focused mindset.
• Experience in customer support or related fields is a plus.
• Technical aptitude and interest in home entertainment products.
• Ability to troubleshoot and resolve customer issues effectively.
• Team player with good organizational skills.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and support.
• Opportunities for career advancement within the company.
• Dynamic and friendly work environment.
• Access to the latest home entertainment technology.