Danish-speaking Customer Support Intern - Remote

Overview

Join Us in shaping the future of B2B e-commerce! Are you ready to kick-start your career in customer support while being part of a fast-growing fintech revolution? Two is on a mission to integrate the best of B2C e-commerce into the B2B realm, enabling merchants to sell more efficiently and effectively. With a growth rate of 30% month-on-month, our goal is to become the world's leading B2B payment solution by 2027. Backed by top-tier VCs like Sequoia and Shine, as well as influential angel investors, we’re making a strong impact in the fintech industry.

In Short

• Deliver outstanding customer support via email, chat, and phone.
• Assist customers in onboarding, helping them transition smoothly from sales to active usage.
• Resolve customer inquiries efficiently, identifying solutions and escalating issues when necessary.
• Become an expert in Two’s platform, tools, and workflows.
• Collaborate with internal teams (Operations, Risk, and Product) to ensure customer needs are met.
• Contribute to process improvements, helping optimise customer support and operational workflows.

Requirements

• Danish language proficiency.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Interest in fintech and B2B payments.
• Problem-solving mindset.

Benefits

• Gain real-world experience in a high-growth fintech startup.
• Develop valuable customer support, communication, and problem-solving skills.
• Work with an international and collaborative team.
• Learn about B2B payments, fintech operations, and customer success strategies.