Remote Otter LogoRemoteOtter

Customer Support Agent, Spanish Speaking - Remote

Posted 19 weeks ago
Customer Service
Full Time
USA
$45,000/year

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Overview

As a Customer Support Agent, you will be part of a team dedicated to providing exceptional support to fans, ensuring their experience with live events is seamless and enjoyable.

In Short

  • Help fans with pre and post-purchase issues.
  • Analyze and resolve complaints.
  • Exceed fan expectations with empathetic support.
  • Track proposed solutions and keep fans informed.
  • Stay updated on all things DICE.
  • Be the first point of contact for operational queries.

Requirements

  • Experience in a customer support or similar role.
  • Flexibility and availability, including holidays and weekends.
  • Fluency in English and Spanish.
  • Understanding of the live event space is a bonus.

Benefits

  • Unlimited Paid Vacation.
  • Private Healthcare.
  • 401k Match, FSA, and HSA.
  • Mental Health Support.
  • Commuter Benefits.
  • Monthly DICE Credit.
  • ClassPass.
DICE logo

DICE

DICE is a dynamic and innovative company that specializes in providing cutting-edge solutions in the technology sector. With a focus on enhancing user experiences and streamlining processes, DICE is committed to delivering high-quality products and services that meet the evolving needs of its clients. The company fosters a collaborative and inclusive work environment, encouraging creativity and professional growth among its employees.

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