Spanish Speaking Customer Support Consultant - Remote

Overview

Patrique Mercier Recruitment FR is a reputable recruitment agency focused on connecting talented individuals with exceptional job opportunities in Greece. We are currently looking for a Spanish Speaking Customer Support Consultant to work with a leading telecommunications company. This position will offer a challenging yet rewarding experience for candidates who have a passion for customer service and are fluent in Spanish.

In Short

• Provide excellent customer support to Spanish-speaking clients via phone, email, and chat, ensuring a high standard of service.
• Assist customers with inquiries regarding telecommunications products and services, troubleshooting issues and providing solutions.
• Educate customers on product features and help them maximize their service experiences.
• Accurately document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to address more complex issues and improve service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay knowledgeable about industry trends and product updates to offer well-informed assistance.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service, preferably in telecommunications.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems.
• Team player with a collaborative mindset.
• Willingness to learn and adapt to new products and services.

Benefits

• Competitive salary.
• Opportunity to work with a leading telecommunications company.
• Supportive work environment.
• Training and development opportunities.
• Flexible working hours.