Spanish Speaking Support Center Agent - Remote

Overview

Patrique Mercier Recruitment FR is proud to announce an opening for a Spanish Speaking Support Center Agent. This position is ideal for individuals who enjoy helping others and are skilled in providing exceptional customer service. As a Support Center Agent, you will be responsible for assisting Spanish-speaking clients with their inquiries and technical issues, ensuring a positive service experience.

In Short

• Provide first-level support to Spanish-speaking customers via phone, email, and chat platforms.
• Troubleshoot and resolve various technical issues related to products and services.
• Document all customer interactions and resolutions in the support ticketing system.
• Educate clients on product functionality and provide guidance for effective use.
• Collaborate with other support team members to escalate complex issues and improve service delivery.
• Continuously follow up with clients to confirm resolution and satisfaction with the service provided.
• Stay updated on product knowledge and industry trends to enhance support quality.

Requirements

• Fluency in Spanish (verbal and written).
• Strong communication skills.
• Experience in customer service or technical support.
• Ability to troubleshoot technical issues.
• Proficient in using support ticketing systems.
• Team player with a collaborative mindset.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Comprehensive training provided.
• Supportive work environment.
• Flexible working hours.