Spanish Speaking Marketplace Customer Representative - Remote

Overview

Patrique Mercier Recruitment FR is seeking motivated and passionate individuals to join our team as Spanish Speaking Marketplace Customer Representatives. In this role, you will be integral in ensuring our Spanish-speaking customers receive excellent support and guidance while engaging with our marketplace.

In Short

• Provide outstanding customer service to Spanish-speaking clients via telephony, email, and live chat.
• Assist customers with navigating the marketplace, helping them with inquiries about products, prices, and order processes.
• Resolve customer issues and complaints, aiming for prompt and effective resolutions.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with various departments to relay customer feedback to drive improvements in service and product offerings.
• Ensure you stay updated on marketplace policies, procedures, and promotions to inform customers accurately.
• Engage in team training sessions and contribute to collaborative problem-solving strategies.

Requirements

• Fluent in Spanish, both written and spoken.
• Strong communication skills.
• Experience in customer service is preferred.
• Familiarity with CRM systems.
• Ability to work in a team-oriented environment.
• Problem-solving skills.
• Willingness to learn and adapt to new policies and procedures.

Benefits

• Competitive salary.
• Comprehensive training programs.
• Opportunities for career advancement.
• Supportive team environment.
• Flexible working hours.