French Speaking Customer Support Representative for Banking - Remote

Overview

Patrique Mercier Recruitment FR is focused on matching skilled professionals with rewarding career opportunities in various sectors. We are currently looking for a French Speaking Customer Support Representative for Banking. This role is ideal for individuals who are passionate about finance and committed to providing exceptional support to clients in the banking sector.

In Short

• Provide top-notch customer support to French-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and information on financial products.
• Effectively address and resolve customer complaints to ensure a positive banking experience.
• Maintain accurate records of customer interactions and follow up on outstanding issues.
• Work closely with internal departments to resolve complex customer issues and improve service quality.
• Educate customers on banking procedures and policies while promoting financial literacy.
• Gather client feedback to support the continuous improvement of customer service processes.

Requirements

• Fluency in French (spoken and written) is essential.
• Experience in customer support or the banking sector is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints effectively.
• Knowledge of banking products and services.
• Proficient in using customer support software and tools.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career development and advancement.
• Work in a dynamic and supportive team environment.
• Comprehensive training and onboarding program.
• Health and wellness benefits.
• Flexible working hours.