French Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is on the lookout for dedicated professionals to fill exciting roles across various sectors. We are currently seeking a French Speaking Customer Support Representative for the Subscription-Based Services Department. This role is ideal for individuals who are passionate about customer experience and want to assist clients in making the most of their subscription services.

In Short

• Provide exceptional customer support to French-speaking clients regarding subscription services via phone, email, and chat.
• Assist customers with subscription inquiries, billing questions, and account management.
• Effectively resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions accurately and ensure timely follow-up on outstanding queries.
• Educate clients about service features, benefits, and policy changes.
• Conduct outreach to subscribers for feedback and suggestions to improve service offerings.
• Collaborate with the product team to address customer needs and improve service quality.

Requirements

• Fluency in French, both spoken and written.
• Strong communication and interpersonal skills.
• Previous experience in customer support or related field.
• Ability to handle difficult situations and resolve conflicts.
• Knowledge of subscription-based services is a plus.
• Proficient in using customer support software and tools.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Competitive salary and benefits package.
• Training and development opportunities.
• Flexible working hours.
• Chance to contribute to improving customer experience.