French Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is focused on connecting dynamic professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology and enjoy helping customers enhance their viewing experience.

In Short

• Provide top-notch customer support to French-speaking clients regarding online streaming services via phone, email, and chat.
• Assist customers with inquiries on subscription plans, content availability, and troubleshooting technical issues.
• Effectively handle customer complaints and resolve issues to ensure a positive experience.
• Document customer interactions accurately and ensure timely follow-up where necessary.
• Collaborate with technical teams to escalate and resolve complex issues quickly.
• Stay updated on platform features, new releases, and industry trends to provide informed support.
• Gather customer feedback to help improve services and customer satisfaction.

Requirements

• Fluency in French and English.
• Excellent communication and interpersonal skills.
• Experience in customer service or support roles.
• Strong problem-solving abilities.
• Familiarity with online streaming services is a plus.
• Ability to work in a fast-paced environment.
• Technical aptitude to troubleshoot issues.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic team.
• Chance to engage with the latest entertainment technology.
• Flexible working hours.
• Professional development opportunities.