Spanish Speaking Frontline Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking Frontline Support Representative. This role is tailored for individuals who are passionate about delivering outstanding customer service and support to Spanish-speaking clients. By joining our dynamic team, you will serve as the vital link between our customers and our services.

In Short

• Provide top-notch frontline support to Spanish-speaking clients through phone, email, and live chat channels.
• Assist customers with inquiries about products, services, and account-related issues.
• Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.
• Collaborate with team members to sustain high service levels and enhance customer encounters.
• Identify opportunities for improvement in service delivery and contribute to the development of best practices.
• Remain knowledgeable about company products and services to provide accurate information to customers.

Requirements

• Fluency in Spanish and English.
• Excellent communication skills.
• Experience in customer service roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Strong team collaboration skills.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Dynamic and supportive work environment.
• Flexible working hours.
• Health and wellness benefits.